Who We Are


Our Experience

Our Experience

Our Experience



We offer services like Phone Skills Training, Call Process Grading, Collection Call Training, Mystery Shops and Call Recording Services. We work with hundreds of dealer across the US and we have trained thousands of Sales, BDC, and Collections teams. 

Our team has worked with 20 Groups all over the Country and have been featured in several articles and been feature speakers at Automotive Conferences on topics like Call Training, Internet Lead Conversion, and Collections Compliance. 


Our Vision

Our Experience

Our Experience


"Customer Service" is our thing. We imagine a world without a poor experience on the phone. Happy customers are the life-blood of any business.

In a world where Business to Consumer is a way of life and interaction with customers over the phone can make or break your business, you can't afford not to invest time or effort into training your staff on how to correctly handle a sales call.  


Our People

Our Experience

Our People


A great business is built with great people. We feel our staff is second to none. We take care of them so they take care of you!

We have a team of dedicated Phone Coaches that love sales training. Our people make us who we are! From our head trainer and program creator, Maggie Pugesek, who has over a decade of experience and hundreds of thousands of coached calls under her belt, to the Coaches on our front line, we have the experience you need to help your team succeed. Call us any time for a free consultation!



Contact Us

Have a question? Drop us a line!

C&M Coaching

Elkhorn, Wisconsin 53121, United States



Open today

09:00 am – 05:00 pm