From The Blog
Sales scripts that work, BDC strategies, service-department wins, collections compliance — written by the coaches who run these calls every day.
Latest · Jul 9, 2026
How to handle a caller who refuses to leave a number: frame the callback number as a customer benefit, ask early, and still book the service appointment.
Read post Jul 9, 2026
Learn how to handle a caller asking for a part you do not stock — capture contact info, lead with a solution, and keep the sale in-house.
Jul 8, 2026
How many hours before your first follow-up call to a missed lead? Get clear, dealership-specific guidance on the timing that maximizes conta…
Jul 8, 2026
A two-week curriculum to onboard a new BDC rep with phone role plays — build confidence on real scenarios before they ever touch a live lead…
Jul 7, 2026
Learn how to handle a call when the manager is not available: own the call, capture contact info, and still set the appointment instead of l…
Jul 7, 2026
What to say when a customer claims another dealer offered less: stay calm, capture the lead, build value, and set the appointment — not a pr…
Jul 6, 2026
Learn how to route Spanish-speaking callers at a dealership fast — build a bilingual path, train your front desk, and turn every call into a…
Jul 6, 2026
Learn how to run a weekly phone coaching session with sales reps in 30 minutes using real call recordings — build skill without the blame. F…
Jul 5, 2026
Learn how to build a phone call scorecard for service advisors — weighted checkpoints, a sample scored call, and coaching tips that make QA …
Jul 5, 2026
Why tone of voice matters more than words on dealership calls — plus simple habits that make callers feel welcomed and get more appointments…
Jul 4, 2026
See how call recordings protect dealerships from customer disputes — legally, operationally, and in the service drive. Real scenarios and pr…
Jul 4, 2026
Learn how to use call tracking to cut wasted ad spend — see which ad sources drive real phone leads, shift budget to what converts, and stop…
Jul 3, 2026
How to ask for a past due payment without damaging the relationship — specific tone, structure, and language that resolves balances and keep…
Jul 3, 2026
What dealership staff cannot say on collections calls — off-limits language, compliance risks, and how to recover payments professionally an…
Jul 2, 2026
Learn how to handle the first call from a collision repair customer — build trust, gather the right info, and book the estimate without over…
Jul 2, 2026
Learn how to transfer dealership calls without losing the customer using a warm-transfer protocol that keeps callers confident they'll be he…
Jul 1, 2026
Learn how to answer parts department calls and upsell kits: capture contact info, confirm fit, tie add-ons to the job, and close every call …
Jul 1, 2026
A step-by-step de-escalation script for handling an angry service customer on the phone — repair delays, costs, or a bad last visit. Get the…
Jun 30, 2026
Learn how to offer service appointment times without losing the caller using the two-option close. Practical booking tips for dealership ser…
Jun 30, 2026
Learn how to set daily call goals for BDC agents with a simple, manager-friendly framework that drives real appointments without burning out…
Jun 29, 2026
How to get a price shopper to agree to a test drive: the exact pivot language that moves a price-fixated caller off numbers and into your sh…
Jun 29, 2026
Learn how to re-engage cold leads by phone after 30 days with a practical four-touch call sequence and reintroduction script that revives pi…
Jun 28, 2026
Learn how to handle a repeat caller who never buys — spot the pattern, ask the right questions, drive the appointment, and know when to nurt…
Jun 28, 2026
What to say when a customer says call me back later: the word-for-word framework to lock in a specific callback time and keep the lead from …
Jun 27, 2026
Learn how to score dealership phone calls for coaching with a simple 6-point rubric managers use weekly to lift appointment rates.
Jun 27, 2026
Go beyond call volume. The 5 key phone metrics every sales manager should track reveal exactly where your team loses deals — and how to fix …
Jun 26, 2026
Wondering how to quote price on the phone without losing the deal? The honest answer: don't quote cold — capture contact, build value, set t…
Jun 26, 2026
Know what to say when a caller is comparing multiple dealers: acknowledge, shift from price to value, and drive to a firm appointment. Here'…
Jun 25, 2026
Learn how to turn a price shopper into an appointment over the phone with a simple 3-move strategy for dealership sales teams and BDC reps.
Jun 25, 2026
Text message follow-up after a missed dealership call: ready-to-use SMS templates plus a phone sequence to re-engage quiet leads — practical…
Jun 24, 2026
Learn how to follow up a missed service call the same day with a proven outbound script that recaptures callers before they book with a comp…
Jun 24, 2026
Want a voicemail script that actually gets a callback? Use this curiosity-driven, value-hook template to lift response rates on dealership s…
Jun 23, 2026
How to respond when a customer says just email me: agree, ask one genuine question, and turn a guarded lead into a real conversation. BDC & …
Jun 23, 2026
Learn phone objection handling when a customer already has financing. A script sequence that validates their rate and opens the door to a de…
Jun 22, 2026
The best phone script for an internet lead first call: build rapport, capture contact info, and book the appointment in the first 90 seconds…
Jun 22, 2026
Wondering how many follow-up calls should a BDC make? Get a practical cadence—calls, timing, and spacing—that books appointments without bur…
Jun 21, 2026
Learn how to structure a BDC call log for accountability. A lean format that tracks contact rates, appointment sets, and show rates without …
Jun 21, 2026
Training BDC reps to handle trade value questions builds trust and locks in the appointment. Scripts, guardrails, and the right sequence ins…
Jun 20, 2026
Learn how to confirm service appointments and reduce no-shows with a two-call phone sequence. Exact timing, language, and re-commitment tact…
Jun 20, 2026
Phone techniques to upsell service without being pushy: a question-first framework service advisors can use on the next booking call to reco…
Jun 19, 2026
Learn how to handle incoming calls on sold inventory with exact scripts that turn a 'that car is gone' moment into a qualified appointment.
Jun 19, 2026
Service advisors: learn how to overcome the no-time objection on a service call with flexible scheduling language that closes the appointmen…
Jun 18, 2026
Word-for-word: what to say when a caller asks for an out-the-door price. Acknowledge, give a range, and book the appointment without losing …
Jun 17, 2026
Learn how to keep a caller engaged past price with real scripts that turn price shoppers into booked appointments. For dealership sales and …
Aug 6, 2025
What a Viral TikTok Can Teach Dealerships About Call Training and Brand Protection In today’s fast-paced digital world, a viral TikTok can s…
Jul 8, 2025
Not All Call Training Is Created Equal (And Some of It’s Just Noise) Let’s be honest, the call training space is loud right now. Everyone’s …
Apr 12, 2025
Mastering Phone Rapport: A Car Salesperson’s Guide to Winning Over Prospects In The Subprime Market Building rapport with prospects over the…
Feb 26, 2025
Is It Better to Call or Text a New Lead? The Ultimate Guide for Used Car Dealers. Connecting with a potential lead is pivotal in the car sal…
Nov 15, 2024
In the fast-paced world of car dealerships, every missed call can mean a missed opportunity. With the right strategies, your sales calls can…
Jan 26, 2022
Should you record your calls? It always surprises me when I work with a new client and they not have call recording established. In my opini…
Feb 23, 2021
So you receive an internet lead and you call and they don’t answer…now what?
Feb 2, 2021
So, your customer came in, test drove but did not purchase a vehicle. Why? Well, let’s talk about…
Jan 19, 2021
Dead air. I mean, it starts with the word dead – That’s not typically a positive word to begin with so…
Jan 12, 2021
Creating Connections With Credit Challenged Customers Let’s say you are a Buy Here Pay Here store. We don’t want them to focus on a car beca…
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