From The Blog
Sales scripts that work, BDC strategies, service-department wins, collections compliance — written by the coaches who run these calls every day.
Latest · Aug 6, 2025
What a Viral TikTok Can Teach Dealerships About Call Training and Brand Protection In today’s fast-paced digital world, a viral TikTok can spread like wildfire, impacting businesses in unexpected w...
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Jul 8, 2025
Not All Call Training Is Created Equal (And Some of It’s Just Noise) Let’s be honest, the call training space is loud right now. Everyone’s …
Apr 12, 2025
Mastering Phone Rapport: A Car Salesperson’s Guide to Winning Over Prospects In The Subprime Market Building rapport with prospects over the…
Feb 26, 2025
Is It Better to Call or Text a New Lead? The Ultimate Guide for Used Car Dealers. Connecting with a potential lead is pivotal in the car sal…
Nov 15, 2024
In the fast-paced world of car dealerships, every missed call can mean a missed opportunity. With the right strategies, your sales calls can…
Jan 26, 2022
Should you record your calls? It always surprises me when I work with a new client and they not have call recording established. In my opini…
Feb 23, 2021
So you receive an internet lead and you call and they don’t answer…now what?
Feb 2, 2021
So, your customer came in, test drove but did not purchase a vehicle. Why? Well, let’s talk about…
Jan 19, 2021
Dead air. I mean, it starts with the word dead – That’s not typically a positive word to begin with so…
Jan 12, 2021
Creating Connections With Credit Challenged Customers Let’s say you are a Buy Here Pay Here store. We don’t want them to focus on a car beca…
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