Information We Collect
When you contact us through the website, request a free mystery shop, subscribe to communications, or otherwise engage with C&M Coaching, we collect the information you provide. That typically includes your name, business name, phone number, email address, website URL, job title, CRM system, and any message you send us. We may also automatically collect technical information such as your IP address, browser type, and pages visited on this site.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiry, deliver requested services (such as a free mystery shop), and follow up on those services
- Send communications related to our coaching programs and your account
- If you have opted in, send marketing messages by email or SMS
- Improve our website, products, and customer support
- Comply with legal obligations
SMS and Phone Communications
If you provide your phone number and check the SMS-consent box on any of our forms, you are opting in to receive SMS messages from C&M Coaching at the number you supplied. These messages include responses to your inquiry, appointment scheduling and reminders, follow-up communications, and occasional updates about our services. Message frequency varies depending on your interactions with us. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help, or contact us at info@candmcoaching.com or 877-900-9461.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this opt-in data and consent will not be shared with any third parties.
How We Share Information
We do not sell your personal information. We share information only as needed to operate our services — for example, with our email delivery provider (Mailgun), our call-tracking and SMS provider (Twilio, CallRail), and our coaching staff who need it to deliver the services you requested. These providers are bound by their own privacy obligations and are not permitted to use your information for their own marketing.
We may also disclose information when required by law or to protect our rights and the safety of others. As noted above, mobile opt-in data is explicitly excluded from any sharing arrangement and is not used for third-party marketing under any circumstance.
Cookies and Tracking
This site uses minimal cookies and standard server logs. We may use third-party analytics to understand how visitors find and use our site. We do not currently run cross-site advertising trackers.
Your Choices and Rights
You can ask us to access, correct, or delete information we hold about you, withdraw consent for marketing communications, or opt out of SMS messages at any time. To make a request, contact us at info@candmcoaching.com.
Data Security
We take reasonable steps to protect the information you share with us. No method of transmission over the internet is 100% secure, but we apply industry-standard safeguards.
Children
Our services are intended for businesses and people 18 or older. We do not knowingly collect personal information from anyone under 13.
Changes to This Policy
We may update this policy from time to time. The effective date above will be updated when we do. Material changes will be communicated through the site or by email.
Contact Us
Questions about this policy? Email info@candmcoaching.com or call 877-900-9461.